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Terms & Conditions

Terms and Conditions

Aura Assistant

Effective Date: July 2025 (Updated March 2026)

1.0 INTRODUCTION

1.1 Agreement Overview

This Terms and Conditions Agreement (the “Agreement”) constitutes a legally binding contract between Aura Assistant Inc. (“Aura Assistant,” “Company,” “we,” “us,” or “our”) and any individual or legal entity (“User,” “Customer,” “Client,” or “you”) that accesses, registers for, purchases, or uses any services provided by Aura Assistant.

These services include, without limitation:

(collectively, the “Services”).

The Services are made available through AuraAssistant.com, affiliated domains, subdomains, hosted platforms, partner portals, and any future delivery channels.

By accessing or using the Services in any manner, you acknowledge that:

If you do not agree, you must immediately discontinue use of the Services.

1.2 Binding Nature and Acceptance

This Agreement applies to all Users, including:

Acceptance occurs through any of the following actions:

Your acceptance creates a legally enforceable contract under applicable law.

1.3 Definitions

For clarity:

“Company” refers to Aura Assistant Inc., its subsidiaries, affiliates, officers, employees, contractors, successors, and assigns.

“Services” refers to all digital products, platforms, AI systems, voice agents, automation tools, and support offerings provided by Aura Assistant.

“Platform” refers to the technical infrastructure delivering the Services.

“Account” refers to a registered user profile used to access the Services.

“Customer Data” refers to any data provided by the Customer or processed on their behalf.

“User‑Generated Content” refers to materials uploaded or created by Users.

1.4 Relationship of the Parties

Nothing in this Agreement creates:

The parties remain independent contractors.

1.5 Right to Modify Services

Aura Assistant reserves the right to:

at any time, subject to applicable law and this Agreement.

2.0 ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Legal Capacity

You represent that:

Accounts created by unauthorized individuals may be terminated.

2.2 Compliance with Laws

You agree that your use of the Services will comply with all applicable:

Aura Assistant may restrict access in jurisdictions where provision of Services would be unlawful or commercially impractical.

2.3 Account Creation

You agree to provide accurate, complete, and current information during registration, including:

Failure to maintain accurate information may result in suspension or termination.

2.4 Account Security

You are solely responsible for:

Aura Assistant is not liable for unauthorized access resulting from your failure to secure credentials.

3.0 DESCRIPTION OF SERVICES

Aura Assistant provides AI‑driven digital solutions designed to automate communication, customer engagement, and operational workflows.

Services may include:

The Services may rely on third‑party infrastructure, telecommunications providers, AI models, and cloud platforms.

3.1 No Guarantee of Outcomes

Aura Assistant does not guarantee:

AI systems are probabilistic and may produce unexpected outputs.

3.2 Service Availability

Service availability may be affected by:

Aura Assistant is not liable for temporary disruptions.

3.3 Not Professional Advice

The Services do not constitute:

Users remain responsible for business decisions.

4.0 USER RESPONSIBILITIES

You agree to use the Services only for lawful purposes and in good faith.

Prohibited uses include:

Violation may result in immediate termination.

5.0 SUBSCRIPTION PLANS, FEES, AND PAYMENTS

5.1 Pricing Structure

Certain Services require payment of:

Fees are disclosed at the time of purchase.

5.2 Setup Fees

For services involving deployment (such as AI Front Desk systems), a one‑time setup fee may apply. This fee covers:

Setup fees are generally non‑refundable once onboarding begins.

5.3 Recurring Billing

Subscriptions renew automatically unless canceled before the next billing cycle.

You authorize Aura Assistant to charge your payment method accordingly.

5.4 Non‑Payment

Failure to pay may result in:

Outstanding balances remain payable after termination.

6.0 INTELLECTUAL PROPERTY

All rights in the Services remain the exclusive property of Aura Assistant or its licensors.

You receive only a limited, revocable license to use the Services.

You may not:

7.0 PRIVACY AND DATA PROTECTION

Use of the Services is governed by the Privacy Policy, incorporated by reference.

You consent to:

Aura Assistant implements reasonable security measures but cannot guarantee absolute security.

7.1 Messaging Terms & Conditions (SMS / MMS Communications)

By providing your mobile phone number to Aura Assistant Inc., you consent to receive informational and operational communications from Aura Assistant, which may include:

Message frequency may vary depending on your interactions with the Company and the Services you use.

Standard message and data rates may apply according to your wireless carrier plan. Aura Assistant is not responsible for any charges imposed by your carrier.

For assistance, you may:

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you provide renewed consent.

Consent to receive messages is not a condition of purchase.

7.2 Messaging Privacy Policy

Aura Assistant respects your privacy and the confidentiality of your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of personal data exclude text messaging originator opt‑in data and consent; this information will not be shared with or obtained by any third parties, except as required to deliver messaging services (e.g., telecommunications providers).

If you wish to be removed from receiving future communications, you may:

For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.

8.0 THIRD‑PARTY SERVICES

The Services may integrate with external providers (telephony, cloud hosting, payment processors, etc.).

Aura Assistant is not responsible for:

Your use of such services is subject to their terms.

9.0 LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Aura Assistant shall not be liable for:

Total liability shall not exceed the greater of:

10.0 INDEMNIFICATION

You agree to indemnify and hold Aura Assistant harmless from claims arising from:

11.0 TERMINATION

Aura Assistant may suspend or terminate Services for:

Upon termination:

12.0 DISPUTE RESOLUTION

Governing Law: Delaware, USA.

Disputes shall be resolved through binding arbitration administered by the American Arbitration Association.

Class actions and jury trials are waived to the extent permitted by law.

13.0 MODIFICATIONS TO TERMS

Aura Assistant may update these Terms at any time.

Material changes will be communicated through reasonable channels.

Continued use of the Services constitutes acceptance of revised Terms.

14.0 MISCELLANEOUS

If any provision is invalid, remaining provisions remain enforceable.

Failure to enforce any right does not constitute waiver.

Aura Assistant may assign this Agreement without restriction.

15.0 ACCEPTANCE AND ACKNOWLEDGMENT

By using the Services, you acknowledge that you have read, understood, and agree to these Terms in their entirety.

If you do not agree, you must discontinue use immediately.

Last Updated: March 2026

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