Effective Date: May 12, 2026
Company Name: Aura Assistant
Introduction
These Terms of Service (“Terms”) govern your access to and use of Aura Assistant (“we”, “our”, “us”), including our AI-powered front desk platform, website, and related services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you should not use the platform.
Aura Assistant provides automation tools for communication, appointment scheduling, and customer interaction management. These services are intended for business use and must be used in accordance with applicable laws and regulations.
Use of Services
You agree to use Aura Assistant only for lawful purposes and in a manner consistent with these Terms. You are responsible for ensuring that all information you provide is accurate and up to date. You may not use the platform to engage in fraudulent, abusive, or unlawful activity, including sending unsolicited or non-compliant communications.
You are responsible for maintaining the confidentiality of your account and for all activities that occur under your access.
Communications and Messaging Consent
By using Aura Assistant and providing contact information, you consent to receive communications related to your use of the platform. These may include service notifications, appointment confirmations, reminders, and follow-ups.
You agree that any messaging conducted through the platform must comply with applicable communication laws and regulations, including consent requirements. You are responsible for ensuring that recipients of messages have opted in where required.
Message frequency may vary depending on usage. Standard carrier message and data rates may apply. Recipients must have the ability to opt out of communications, and such requests must be honored promptly.
User Responsibilities
You agree not to misuse the platform or attempt to interfere with its normal operation. This includes attempting to gain unauthorized access, distributing harmful content, or using the system in a way that could damage, disable, or impair the service.
You are responsible for ensuring that your use of the platform, including any automated communications, complies with all applicable laws, including data protection and messaging regulations.
Service Availability
We aim to provide reliable and uninterrupted service; however, we do not guarantee that the platform will always be available, error-free, or uninterrupted. Maintenance, updates, or external factors may result in temporary service disruptions.
We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.
Payments and Billing
Certain features of Aura Assistant may require payment. By subscribing to a paid plan, you agree to the pricing, billing terms, and any applicable fees presented at the time of purchase.
Subscriptions may be billed on a recurring basis unless otherwise specified. You are responsible for maintaining valid payment information. Failure to complete payment may result in suspension or termination of services.
All fees are non-refundable unless otherwise stated.
Intellectual Property
All content, software, and technology associated with Aura Assistant are the property of the company or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable right to use the platform for its intended purpose.
You may not copy, modify, distribute, or reverse engineer any part of the platform without prior written consent.
Data and Privacy
Your use of the platform is also governed by our Privacy Policy, which explains how we collect and use personal data. By using the service, you acknowledge and agree to our data practices as outlined in that policy.
You are responsible for ensuring that any data you collect or process through the platform is handled in compliance with applicable privacy laws.
Limitation of Liability
To the maximum extent permitted by law, Aura Assistant shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, but is not limited to, loss of revenue, data, or business opportunities.
Our total liability for any claim related to the service shall not exceed the amount paid by you for the service during the preceding period.
Indemnification
You agree to indemnify and hold harmless Aura Assistant from any claims, damages, liabilities, or expenses arising from your use of the platform, your violation of these Terms, or your failure to comply with applicable laws.
Termination
We reserve the right to suspend or terminate your access to the platform at any time if you violate these Terms or engage in behavior that may harm the platform or other users.
You may discontinue use of the service at any time. Termination does not relieve you of any outstanding payment obligations.
SMS Communications
By providing your phone number and opting in through our website, forms, booking systems, or direct interactions, you consent to receive SMS communications from Aura Assistant related to your use of our services. These communications may include appointment confirmations, reminders, follow-ups, and service-related notifications.
Message frequency may vary depending on your interaction with the platform. Standard message and data rates may apply based on your mobile carrier.
You may opt out of receiving SMS messages at any time by replying STOP, after which you will no longer receive further messages unless you provide renewed consent. For assistance, you may reply HELP or contact us using the information provided in these Terms.
You agree that any use of messaging features through the platform must comply with all applicable laws and regulations, including requirements for prior consent and opt-out mechanisms. Aura Assistant maintains messaging standards designed to prevent unsolicited or non-compliant communications.
Compliance with Laws
You agree to comply with all applicable laws and regulations when using Aura Assistant, including those related to data protection, electronic communications, and consumer rights.
You are solely responsible for ensuring that your use of automated messaging and communication features complies with consent and opt-out requirements.
Changes to Terms
We may update these Terms from time to time. Changes will be posted with an updated effective date. Continued use of the platform after changes are made constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the applicable jurisdiction, without regard to conflict of law principles.
Contact Information
If you have any questions regarding these Terms, you may contact us at:
Aura Assistant
Email: info@auraassistant.com